Frequently Asked Questions
1. How long will it take to process my order?
Stock ribbon orders are shipped within 72 hours. Production time varies, depending on the season. When you call to place your order, we will be able to estimate when your order will be shipped to you. We pride ourselves in quick turn-around! If you need a rush order, let us know and we will do our best to accommodate you. Lead-time of at least 4 weeks is advised. From May through November, lead-time of at least 6 weeks is advised.
IMPORTANT! As soon as you know the dates of your show or event, contact us to get on our calendar.
2. Can you process rush orders?
Yes, when time allows. Our busiest time of year is March 1st thru October 31st. We cannot guarantee rush orders during these months, but please do check with us if you need a rush order during this time. We will make every effort to accommodate your order. Rush orders will require expedited shipping charges.
3. Can I add a custom logo to my ribbons?
Yes, we would need camera-ready black & white artwork from you to have a die made. Please add 5 business days to normal processing time. The charge to have a die made is $40.00.
- All files should be High resolution files at 300 DPI or more.
- When submitting black and white artwork:
Black and white artwork should have clean, sharp, crisp and solid black lines on a white background.
There should not be any shadows, gray, colored or shaded areas.
Type must be clean and sharp.
Artwork that has less detail will print better.We accept the following file types:
- EPS (illustrator vector file)
- PDF (illustrator vector or Photoshop file)
- .PSD (photoshop Files)
- AI (illustrator vector file)
- TIF (300 dpi)
- JPG (High Quality/ High resolution)
If artwork doesn’t follow the above guidelines or is sent in a file type other than listed above, art charges may apply. Our graphics department reviews all submitted artwork. If the artwork is not suitable, there will be an art charge estimate and suggestions given by our graphics department. We will not proceed until the suggested changes and charges meet your approval.
- Designs that are too blurry will need to be recreated.
- Shadows and shadings will have to be removed.
- Multicolor designs will have to be recreated in black and white
- Designs should be clean, sharp and solid.
4. How will my order be shipped?
We ship via UPS Ground from zip code 98502. You may request an alternate shipping service, but will incur additional charges. We can advise you of the cost when your order is placed. Please be sure to provide us with a complete street address, including zip code, for shipping your order to.
5. Can I return ribbons that I don’t use?
No, we cannot accept returns.
6. Do you offer any discounts?
Quantity discounts apply only to items of exact same copy. Quantity discounts are only offered on certain items, listed on ribbon pages.
7. How do I pay for my order?
You can pay by check, money order, cashiers check or Pay Pal. Please allow an extra 10 days to processing time if paying by check. If paying via PayPal, add 5% to total of order.
8. How do I order?
Because there can be so many variables on ribbon orders, the best way to order is to click on the place an order tab and fill out one of the order forms and email it to us. You can e-mail us at firstname.lastname@example.org. Please be sure to include your contact info in your correspondence. If you choose to e-mail your order, we will send you a confirmation that it has been received.
You may call us with your order at 1-800-833-7881 between the hours of 8:00 a.m. and 4:00 p.m. PST Monday thru Thursday, and 8:00 a.m. – 12:00 p.m. on Friday. We can get all of the information from you and advise you what the total cost of your order will be.